Using IBM Tivoli Identity Manager to Aggregate Email Notifications

We all struggle with our electronic mailboxes. For every email we receive, there is some portion of our day devoted to opening and processing these emails. There is also serious time spent just deleting unwanted emails.

Take this example. A manager has a number of contractors that she has reporting to her, let’s say about 30. Every three months, an automated email is sent for each contractor requesting the manager to confirm the contractor is still employed. This is just one email sent every quarter for 30 contractors. That’s 120 emails the manager has to process. This adds up to a lot a time for a busy person. Remember this is just one process. There are other processes out there waiting to fill up unsuspecting mailboxes.

IBM Tivoli Identity Manager (ITIM) has the ability to automatically generate the email notification and aggregate the contents so the manager would get only one email. Using ITIM Out of the Box Lifecycle Operations and Post Office features an email can be formatted that contains all the information that was previously contained in the 30 individual emails.

This aggregated email is not just a combination of 30 emails. The email is customized so the important information is only provided once and the contractor data is listed in a comprehensible format.

Wow! All the information you need in a single concise email. If you listen real hard you can almost hear the collective sigh of all those managers with a smaller inbox.

Want more automation? ITIM can be configured to create a Contractor Verification activity for the manager so they can log into ITIM Self Service and verify their contractors. This verification can be audited and tracked. If the contractor is no longer needed, ITIM will then automatically de-provision the contractor accounts.

Want even more automation? Just let us at PathMaker Group know what you need.

Call us at (817) 704-3644 for more information!

Mark Adamson

IBM Certified Deployment Professional – Tivoli Identity
Manager V4.6 / V5.0 / V5.1